Manager Pro is a totally separate SaaS program that’s used for managing and maintaining a complete headset environment. The HUB software is also capable of capturing data and event information directly from the headset, and sending it to the Plantronics Manager Pro software. In short, this software is really designed to give the end user some control over how the headset operates, and sounds. Select different languages for use with voice prompts.In a general sense, the Plantronics HUB software allows an end-user to customize headset settings, and get visible status of their Poly, or Plantronics audio devices right on the desktop. So what does the Plantronics Hub software do, and who should be using it? We’re seeing the use of headset software as being the new normal where in the past that simply wasn’t the case. This is something we’re seeing play out across all headset manufacturers that offer headset software. And like any new emerging technology, it predictably undergoes refinements, and improvements to help make it better, and even more user friendly. This helped to usher in a whole new era in headset management for sure. At the time, it was a bit of a game changer in that it gave headset users and Managers a new tool in the use, and management of headsets. With that nugget of information out of the way, let’s dig into the Hub and Lens software.įirst, between these two downloadable software programs, it was the Plantronics Hub software that arrived on the scene first. So when you hear the name Poly being referred to, you’ll know the back story. The name of this new, consolidated company is Poly. Once the acquisition was complete, a new company emerged with an expanded product line, and a new name. And as you might know, Polycom was a company well-known for producing high quality audio, and video products. Not so long ago, Plantronics acquired a company called Polycom. So with that in mind, let’s get started.īefore I begin, I thought it would be important to give you a very brief piece of information about Plantronics as a company, because they’ve gone through some changes recently. And in doing so, point out when you might use one over the other, and to a degree, what they both do, and how they differ. So in our ongoing desire to be helpful, and make things easy, I thought it would be worthwhile to talk about this. That question is what’s the difference between the Plantronics Hub software and the Poly Lens? When interacting with our customers, there is a question that seems to come up frequently.
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